Mango Pineapple Seamoss Gel

Keep refrigerated (does not apply to soaps)

All products are made to order and will be shipped within 7-10 business days via UPS.

Because our soaps non-perishable, we do give our customers the options of using USPS.

Order processing time is 2-4 business days with shipping adding an additional 1-3 business days depending on your shipping distance from our shipping location. We strive to provide quick order processing; however, due to the number of orders received or other issues outside of our control, it may take longer. Please allow 7-10 business days (DOES NOT include holidays or the weekend (Saturday & Sunday)) from which the order was placed to receive your order. 

SHIPPED ORDERS 

NOTE: If you have juices included with your order, it is recommended that shipping be adjusted to Next Day Air. 

Once your order ships, you will receive notification via email. We ask that you track daily (using the 'track my package' feature) to catch any issues. If for any reason there is an issue with your shipment, please contact us immediately via our contact page. 

Shipped orders will go out weekly on Mondays, Tuesdays, & Wednesdays (please have your order in by the Friday prior to). This policy safeguards packages are not sitting at shipping facilities over the weekend and ensures maximum freshness of our products. Orders placed after Friday, will be shipped out the following week. 

NOTE: It may take 12-24 hours for tracking information to be updated by the carrier.

STANDARD SHIPPING TIMES: 

Via UPS: 1-2 business days from date that the order is shipped.

***INTERNATIONAL SHIPPING IS NOT AVAILABLE***

NOTE: We ask that patience is exerted with the shipping services as extended times may occur due to COVID-19.

Once your order has been received, PLEASE refrigerate or place in freezer IMMEDIATELY. Island Dream cannot be held responsible for orders that are left outside or not picked up as sea moss is a heat sensitive product. 

LOCAL ORDERS

Pickup: All local orders will have a 7-10 business day turn around period. Customers will be notified via email once order is ready for pick up; instructions will also be included.

NOTE: We are unable to hold orders. If you are unable to pick up, please see delivery information below. 

Delivery: Available for an added charge for customers within a 25 mi radius. All deliveries will take place on Sundays. Please ensure that the correct address is listed when checking out. If the delivery address is different from billing address, please list the correct delivery address in the 'note to seller' box.

To have your order delivered, select 'shipping'. Once the shipping options are listed, please select 'local delivery'; your charge will populate and you can continue to check out. 

Due to the nature of our products, all sales are final. If there is a shipping issue  beyond our control, we will do our absolute best to provide the finest customer service. 

On the condition that the package was lost or the product was received damaged/defective, contact us within 24 hrs. of receipt (please be sure to include any pertinent photo/videos). A replacement will be sent out to the original address at no additional cost to you. In the event that a refund is warranted, it will be issued to the original method of payment. 

Please allow 7-10 business days for refunds to post as times vary by financial institution. 

This policy does not include product that was left neglected by customer causing spoilage. 

WE ARE NOT REPSONSIBLE FOR STOLEN/MISSING PACKAGES MARKED DELIVERED BY THE CARRIER. CLAIMS FOR MISSING/STOLEN PACKAGES CAN BE FILED HERE. 

Although sea moss is a vegan and cruelty free product, it is not intended to substitute any medical advice from your physician as none of the health topics and products sold have been assessed or approved by the FDA. 

Sea moss should not replace medical treatment when indicated, nor is it intended to diagnose, treat, cure, or prevent any disease. 

Please consult with your physician if you have any medical concerns as it relates to adding sea moss to your daily diet.